Slides: Self-Service - How to Become a Data-Driven Organization

Self-service has been the holy grail of data & analytics leaders for two decades. Business users have demanded it, executives have begged for it. Yet, most organizations still don't have it.

Industry veteran, Wayne Eckerson, has researched, written, and consulted on self-service for more than 25 years. He says that self-service does not come from giving business people an easy-to-use tool or putting them through literacy training. It results from doing everything else right in the data domain. In other words, self-service is an outcome, not an input to a well-run data program.

What are the ingredients for self-service success? In this webinar, Eckerson discusses how to design a data environment that empowers business users without creating chaos. The key is to design the right operating model, a disciplined data architecture, a robust data governance program, a multi-tiered training and support, and yes, of course, implement the right tools. Once those are in place, self-service blossoms naturally, Eckerson says.

You Will Learn:

● Why self-service is so elusive

● Why self-service often creates more problems than it solves.

● How to balance self-service with governance

● How to tailor self-service to user personas

● How to design a data environment that foster self-service