Conflicts between business and IT have existed from the very beginning of the digital age, and the problem still plagues most companies. Poor business/IT working relationships have a high cost to the organization in many ways. As the interdependencies of business and technology grow, the cost of failed relationships also increases. It is essential that business/IT working relationships undergo fundamental and systemic change if the value of business intelligence is to be fully realized and organizations are to become driven by data.

• Recognition of the problem
• A systematic approach to improve business/IT working relationships
• Continuous attention to organizational alignment
• A survey of practical steps for removing the business/IT gap

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