Case Study: Multi-Property Hospitality BI for Hotel Group Managing Fragmented Reporting

Sage Hospitality Group operates a nationwide multi-brand portfolio spanning 60 hotel properties, 5 mixed-use spaces, and 61 restaurants, bars, and coffee shops. In this human-first industry, the challenge wasn’t a lack of data. It was transforming a multi-system reporting environment into operational visibility leaders could trust and use immediately.
Despite significant investment in dashboard technology, adoption lagged behind expectations, especially among front-of-house leaders who need a small set of critical metrics up front (e.g., RevPAR), not thousands of data points or time-consuming dashboard analysis.

To address this, Sage partnered with Datalere to modernize the underlying data model and tech stack, utilizing Snowflake to implement AI, and deliver LLM-augmented reporting that embeds analyst thinking directly into the daily workflow. Over four years and ongoing partnership, Sage simplified reporting, moved from backlog-style delivery toward more reliable information access, and operationalized decision-ready performance insight.

As a result, Sage reported measurable improvements across associate retention and morale (including turnover of ~50% vs. an industry ~70% benchmark), improved guest satisfaction signals, and profitability gains. All while implementing AI with budget discipline and staying aligned to a human-first approach where AI augments, not replaces, hospitality leaders.